Privacy Policy | ernie image

Learn how ernie image collects, uses, stores, and protects your personal data across AI image generation, account, and billing services.
Apr 18, 2026

Welcome to ernie image. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our AI-powered services (including text-to-image and image tools such as background removal, upscaling, and related features), account features, billing where enabled, and the rest of this website.

Last updated: April 18, 2026 (also shown at the top of this page).

1. Information we collect

We may collect the following types of information, depending on how you use the platform:

1.1 Account information

When you register or sign in, we may collect identifiers such as your email address and data needed to maintain your session and account (for example, authentication records managed by our auth provider).

1.2 User input data

We process text prompts, commands, and instructions you submit to generate or transform content, as well as any text or parameters you choose to provide in connection with those requests.

1.3 Uploaded and generated content

We may process images or files you upload for generation, editing, or analysis, and store or transmit associated AI-generated outputs produced through our services (for example, images returned by connected model providers).

1.4 Usage, billing, and technical data

We may collect usage and technical data, including:

  • IP address and derived signals (for example, hashed or aggregated identifiers used for rate limiting, security, or anonymous free-tier enforcement)
  • Device type, browser, and operating environment where available
  • Access times, pages or features used, and interaction or error logs that help us operate and improve the service
  • Billing-related metadata when you purchase credits or subscriptions (payment card details are typically collected by payment processors, not stored by us in full on our servers; we may retain transaction references and subscription status as needed to provide the service)

1.5 AI task and activity records

To run the product, we may store task metadata such as request type, status, timestamps, credit consumption, and references to inputs or outputs, as required to fulfill requests, show history in your account, and enforce limits.

2. How we use your information

We use collected data to:

  • Provide and operate our AI services and related features
  • Process your requests and deliver generated or transformed results
  • Manage accounts, authentication, credits, subscriptions, and support
  • Improve performance, reliability, and user experience (including diagnostics and product analytics where we use them)
  • Detect abuse, fraud, or security issues and enforce rate limits or fair-use rules (including for signed-out or limited free usage)
  • Comply with law and respond to lawful requests, where applicable

3. Data minimization

We aim to collect only what is reasonably necessary to deliver and secure the services you request. We do not collect extra personal information for its own sake.

4. Data storage and retention

  • Data may be stored for a limited period depending on operational needs, legal requirements, and the type of record (for example, account, billing, security logs, or AI task history).
  • Some data may be deleted or no longer retained after processing completes, subject to backups, caching, and legal retention needs.
  • You may request deletion of personal data or your account where applicable; we will respond in line with applicable law. Some information may need to be retained where the law requires or where necessary to resolve disputes or enforce our agreements.

5. Data security

We implement appropriate technical and organizational measures designed to protect your data, including:

  • Encryption and secure transmission where standard for web services
  • Access controls and monitoring for our systems
  • Processes intended to reduce unauthorized access or misuse

No method of transmission or storage is completely secure; we cannot guarantee absolute security.

6. Your rights

Depending on your location and applicable law, you may have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion or restriction of processing, where applicable
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in Section 10. We may need to verify your identity before fulfilling certain requests.

7. Cookies and similar technologies

We may use cookies or similar technologies to:

  • Maintain sessions and preferences
  • Improve usability and performance
  • Analyze traffic and usage patterns on our site

You can control or disable cookies through your browser settings; some features may not work correctly if you disable essential cookies.

8. Third-party services

We rely on third-party tools and infrastructure to operate the platform, including but not limited to:

  • AI and media model providers who receive the inputs required to run a task (such as prompts and uploaded images) and return outputs
  • Hosting, storage, email, analytics, authentication, and payment providers

These providers process data only as needed to deliver their services to us, under their own terms and privacy policies. We encourage you to review those policies where relevant.

9. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated last revised date. Continued use of the services after changes become effective may constitute acceptance of the revised policy, where permitted by law.

10. Contact us

If you have questions about this Privacy Policy or our data practices, please contact: